Refund policy
SHIPPING
We are happy to offer to offer complimentary shipping for all our products, but all risks and costs for import duties, customs clearance and local sales taxes levied by the country of destination are not included. All of our deliveries are insured until signed for and presented in our signature packaging.
All orders are processed from Tuesday to Friday, excluding holidays, and our trusted Courier will generally deliver the products within 2 to 6 business days from the order confirmation date. Once your package is shipped from our warehouse, you will receive an email containing your Tracking Number to follow its progress and a delivery date estimate.
Products shall be delivered to the address indicated by you in the order form at the checkout. We are not responsible for any delivery problems arising from incomplete or incorrect address details supplied by you.
RETURNS
We accept returns or exchanges of the Products purchased in our e-shop within 14 days of the delivery confirmation date. Any eventual custom Orders, Customized Engraving, or Bespoke piece are final sales and cannot be returned.
If you purchased an item from an outside retailer and would like to return or exchange it, this must be done through the retailer. Unfortunately, we can only process exchanges for pieces purchased directly from our e-shop www.mamusa.it.
The products shall be returned in their original condition, unaltered, unused, undamaged, in their original packaging, together with the receipt or proof of purchase. All returns and exchanges are subject to a quality assurance inspection before they are accepted.
Any product with signs of wear, damage, or alteration (including but not limited to re-sizing).
You may be held liable in the case of depreciation of the product's value due to handling inconsistent with the preservation of the products' nature and characteristics.
If you decide to return your order, please email us at info@mamusa.it with the requested info: Full Name, Phone Number, Order Number, and Type of Return (Return for Exchange, Return for Refund, Return for Repair). If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please kindly note that the return shipping costs are not covered by us. You are responsible for arranging and paying all the fees for the return delivery.
Please contact us for any return question at info@mamusa.it.
RETURN FOR REPAIR
For repair inquiries, please send us an email at info@mamusa.it. Please indicate the required repair within the email.
The repairs will be approved case-by-case, and we reserve the right to decide whether the repair is approved under a manufacturing defect warranty. Non-warranty repairs will be subject to a price estimate based on the damage or difficulty of the job, which will be submitted to you for acceptance before any repair.
MAMUSA reserves the right to deny unreasonable repairs and assess if the damage was caused by misuse, improper care, or normal wear and tear.
In the event of a manufacturing defect or if you received the wrong item, please email us within 48 hours of receiving your jewel at info@mamusa.it.
RETURN FOR EXCHANGE
When available in stock, you may exchange your product for another size, colour variant of the same model originally purchased, or a new style with an equal or greater value only. We will not exchange merchandise for items of lesser value.
Please indicate the new size/colour or style within the email.
If you have exchanged the purchased product for another product of a higher price, you will be charged the difference.
After receiving your exchange request, we will email the instructions to return the piece you would like to exchange.
Once your returned piece has been received and processed, you will receive an additional email to cover the second shipment cost and to confirm the delivery address. Shipment will be then processed 2-6 business days after receiving the payment.
RETURN FOR REFUND
To initiate a return, send us an email at info@mamusa.it.
After receiving your return request, we will email you in few days the instructions to return the piece.
Once your returned piece has been received and deemed compliant with our conditions and requirements, we will proceed with a refund. Please kindly note that you will be in charge for the shipping cost of the return. You will receive a Credit Note notification email once the refund is processed.
Your refund will be credited back on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@mamusa.it.
and where to send your package. Items sent back to us without first requesting a return will not be accepted.